NIKYANG fights Coronavirus with You!
Notices on our After-sales Services
Dear NIKYANG Customers,
We wish you all the best and stay healthy all the time!
With the outbreak of Novel coronavirus, NIKYANG has been keeping an eye to the epidemic situation and we strive our best to contribute to the epidemic prevention and control. In order to keep our services in line with your daily operation, we have adjusted our arrangement as follows:
1. Working hours
Starting from 10 Feb, after-sales service support will be resumed. (If the local government has issued a business requirement after 10 Feb, it will be implemented according to the local government regulations).
2. Channels for After-sales Services
Online Reporting for Maintenance
To improve communication efficiency, we encourage you to use our WeChat (NIKYANG_HK) and raise out your request at the menu of “Self- Service” platform or enter the link (http://css.nikyang.cn) for assistance. Once we received your inquiry, we will try our best to address your problem remotely.
Service Hotline
Service Hotline will be available during office hours (Mon – Fri, 9am – 6pm), to support service requests or provide technical consultancy. Our experienced engineers will offer free online remote support.
Sales Inquiry:
+86-10 6527 8522
+86-21 6352 3826
+86-20 8329 2451
After-sales technical support: 4006 337 656
3. Remote Assistance Service
For the sake of protecting our well-being, we strive to reduce personnel mobility and isolate ourselves from exposure to the epidemic. To address your instrument installation concerns and maintenance issues, we provide remote assistance services. No matter where we are, NIKYANG promises we will still keep its highest quality and efficient services as usual.
4. Accessory Consumables for Order
Accessory Consumables are still available for order as usual. However, we appreciate your understanding as different regions may encounter delays / blocking due to local logistics situations.
5. Epidemic prevention related customers are our top priority
For customers who are working in epidemic prevention areas, we do our utmost and set your request as priority task. If there is any urgent need, please contact our local sales personnel for assistance.
6. Real-time adjustment
We will keep updating our services and arrangements according to the national prevention and local control policy. Thank you for your understanding and support!
NIKYANG will monitor the epidemic situation closely and match with local government control & prevention policy to fight the disease together, aiming to resume our customer services back to normal.
Thanks for your continuous support to NIKYANG!